Appointment Reminder Services
Ask any medical practice what their single biggest problem is from a business perspective, and they'll undoubtedly tell you patient no shows and same day appointment cancellations. Unfortunately, patient no-show's are a fairly routine occurence. Not only does this hurt the practice, it also harms the patient for specialists with long patient waiting lists.
Patients who fail to show for appointments do so for a number of reasons including:
- No/Poor Directions.
- Unsure of payment acceptance types (This is seen with higher rates of occurence among patients on government assistance programs like medicare/medicaid.
- Lack of a reminder.
- Didn't like the parking situation.
- Situation remedied itself.
- No transportation/public transportation has stopped
Studies have show that the average medical practice experiences a daily no-show/same day appointment cancellation rate of around 17%. TAS goes beyond the basic reminder calls to ensure your patients make their appointments. We offer:
- Patient Attendance Consulting
- Reminder Calls
- Reminder Emails
- Reminder Mail
- Transportation Arrangement
- Ensuring The Patient Knows The Office Location
- Setting Follow Up Appointments For Future Routine Visits (like physicals)
- Going Over Payment/Insurance Options
- Comment/Feedback Calls, Cards, Or Emails