Operator Contact
Management
TAS uses a unique contact management system that incorporates
3G scripting techonologies, and advance call
dispatching servers and computer systems to ensure calls are
handled according to the exact specifications of TAS customers.
One of the key components of the systems deployed by Telephone
Answering Serivce are the priority list management systems. Managers
are in charge of dispatching calls according to criteria preprogrammed
into accounts here at TAS. When the 3G scripting system recognizes
a call as a priority or nonprioty, the system will then take automated
actions to ensure the call is handled properly. One of the automated
actions is to add the message to the priority list management
system and prompt the operator on the correct actions to take.
Priority Management
Messages designated as a priority are assigned to a lead operator.
The lead operator will then be guided through the proper dispatching
procedures to ensure the message is handled properly. In many
instances, when the priority list management system has outstanding
messages in its stores, the lead operator will utilize one of
the more popular answering
service message delivery techniques, and call the message
out to the on call.
When a new message appears on the priorty managment system,
the message is color coded based on the level of importance
assigned to that action. White indicates that an operator has
properly taken the correct action. Yellow means that the operator
will have to take action on the message soon. Red means that
it is past time for the operator to have performed an action.
In each message's information center is a countdown, counting
down the time to the next required action. The system will automatically
prompt the operator on who to contact, at what interval to contact
them at, and on what means to contact them on. In many instances,
TAS customer's can securely log in to Answerweb,
and easily control and manipulate who they want the operator
to call based on call criteria!
The systems of TAS are precise. How precise? For one of our
clients, we have answerwed over 260,000 calls over the past
3 years. The number of errors committed by our dispatching systems
can be counted on a single hand - 4. That's an accuracy rating
of over 99.997%! Another corporate client of TAS, which has
over 90 locations throughout the United States has yet to have
a single error in 2+ years of service.
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