Answering Services: How Call Centers Can Help
Expanded accessibility to your business for your customers through a partnership with an answering service, such as Telephone Answering Service.com, can greatly increase the number of sales leads your organization receives. People are 30% more likely to leave a message with a live person than an answering service. After all, a company can have a very effective advertising plan, and if no one is there to answer the phones, a portion of the money spent on advertising is wasted.
Answering Service: How It Works
Step 1: Inbound Customer Service Calls
A tree falls in the woods, and no one is there to hear it. Does it make a sound? A similar scenario can apply to your business. If a customer calls, and no one is there to answer the telephone, did it ring at all? If your business is in a competitive industry, it would probably be the same as if the telephone had never rung at all. Prospective customers searching for your services will simply call down a list of companies that meet their requirements. If you don't have a live person ready to answer the call from new prospective customers, it doesn't take a rocket scientist to realize that they're going to call the next company on the list.
Step 2: Live Operator Answering
For less than $2/day, an answering service like TelephoneAnsweringService.com can put your company in the running to land a multitude of additional clients. The operators of TAS excel at a number of customer service functions like general customer service, answering FAQs about your organization, entering an order, emergency call routing, setting appointments, and other call based services. If customers call in after business hours or on the weekends, TAS has live operators standing by ready to take your customers calls 24 hours a day, 365 days a year. When you can't be available, we are!
Step 3: Message Delivery
Once Telephone Answering Service.com's operators have spoken with your customer, they can take a number of actions, any of which are completely customized to your business's needs. For an emergency call, the operator can place the caller on hold, and directly connect them to whoever is on call for your business. The advanced computer systems of TAS can simultaneously email, fax, text, alpha or digital page, or update our online message management system - Answerweb with the latest information from the caller.